Privacy policy

Privacy Policy

This Privacy Policy describes how GoodTouch.co.nz (the “Site”, “we”, “us”) collects, uses, stores, and discloses your Personal Information when you visit or make a purchase from our Site.

We handle Personal Information in accordance with the New Zealand Privacy Act 2020.

Contact

If you have any questions about this Privacy Policy, your Personal Information, or would like to make a complaint, please contact us using the details provided on our website.

We will respond within a reasonable timeframe.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information about an identifiable individual.

We collect the following types of Personal Information:

Device Information

Purpose of collection:
To load the Site correctly, improve user experience, and perform analytics to understand Site usage and improve performance.

Source of collection:
Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure:
Shared with Shopify and other service providers supporting our website.

Information collected may include:
Browser type, IP address, time zone, cookie data, pages viewed, products viewed, search terms, and interaction behaviour.

Order Information

Purpose of collection:
To process orders, take payment, arrange shipping, provide confirmations, communicate with you, and screen for fraud or risk.

Source of collection:
Collected directly from you.

Disclosure:
Shared with Shopify and other service providers required to fulfil your order.

Information collected may include:
Name, billing address, shipping address, email address, phone number, and payment details.

Customer Support Information

Purpose of collection:
To respond to enquiries and provide customer support.

Source of collection:
Collected directly from you.

Disclosure:
Shared with service providers where necessary to resolve support requests.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from anyone under 18. If you believe a child has provided us with Personal Information, please contact us so we can delete it.

Sharing Personal Information

We share Personal Information with third-party service providers to operate our business and fulfil orders, including:

  • Shopify (ecommerce platform)
  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention services
  • Advertising and analytics providers (where applicable)

We may also disclose Personal Information where required by law or to protect our legal rights.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertising or marketing communications that may be relevant to you.

This may include the use of cookies, pixels, and similar technologies from third-party platforms such as Google and Meta (Facebook/Instagram).

You can opt out of targeted advertising here:

For more information, visit:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Using Personal Information

We use Personal Information to:

  • process and fulfil orders
  • provide customer support
  • communicate with you
  • improve our website and services
  • comply with legal obligations
  • prevent fraud or misuse of our services
  • provide marketing (where permitted)

Retention

We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, accounting, and operational requirements.

When Personal Information is no longer required, we will take reasonable steps to securely delete or de-identify it.

Cookies

A cookie is a small data file stored on your device when you visit our Site. We use cookies to improve functionality, performance, analytics, and advertising.

Cookies may be:

  • essential (required for the Site to function)
  • performance-based
  • functional
  • advertising/targeting cookies

You can manage or disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

More information: www.allaboutcookies.org

Do Not Track

As there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our data practices when such signals are detected.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • request access to the Personal Information we hold about you
  • request correction of your Personal Information if it is inaccurate
  • raise concerns or complaints about how your information is handled

To exercise these rights, please contact us using the details provided on our website.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand):
https://www.privacy.org.nz/

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

The updated version will always be posted on this page.

Complaints

If you have a complaint about how we handle your Personal Information, please contact us first so we can resolve it.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

Last Updated

[07/06/2026]